Mercedes-Benz

Press Release

19.10.2018

Press Release: DIMO hosts first ever Mercedes-Benz Accident Management Workshop for local Insurance Experts
Diesel & Motor Engineering PLC (DIMO) the only Authorised General Distributor for Mercedes-Benz in Sri Lanka organised the first ever Mercedes-Benz Accident Management Workshop for the local insurance industry experts recently. The event which was held at DIMO 800 in the presence of the Insurance Assessors, Engineers and General Managers of the leading Insurance Companies in Sri Lanka, was facilitated by Andreas Roehl, Senior Accident Management Specialist from Daimler AG.
Centering on in-depth discussions over safety features, standards for repair, training and certifications needed in addition to solutions for the complex challenges associated with Accident Management, the workshop focused on working together with insurance companies to reach an even higher level of customer satisfaction.
The event was equally utilised as a platform to educate Insurance Companies about Accident Care in general, focusing on "The Mercedes Way", giving them a firsthand experience regarding the detailed Body & Paint Repair Process with expertise, special tools and equipment, systems and trained technicians to repair the damaged vehicle back to ‘5 Star’ Safety and Quality when back on road. The participants received a theoretical and practical insight on the in-depth topics.
Andreas pointed out the importance of why Mercedes-Benz owners should patronise authorised workshops for repairs and maintenance to ensure their own safety in the event of a serious accident. “Because we have well trained people, right equipment and the right tools, we are equipped and ready to perform repair and maintenance procedures as per the manufacturer’s standards” pointed out the Senior Accident Management Specialist from Daimler AG.  
His impression on DIMO, the Authorised General Distributor for Mercedes-Benz in Sri Lanka was also expressed. He added, “DIMO 800 - Mercedes-Benz Centre of Excellence is one of a kind facility in the region. The center has achieved a score of 92% from the Mercedes-Benz body & paint assessment audit and is a state-of-the-art facility equipped to provide Mercedes-Benz Innovation, Support and Care of an international standard. The Equipment, Training Programs, On the job trainings, Business & Policy Management are all maintained at highest standards. My first impression on the service center is outstanding and I strongly recommend it to every Mercedes-Benz owner. The strong reputation of customer care, unmatched expertise and the service is mastered to meet the indomitable, spirited needs of a Mercedes-Benz.”
Andreas, further invited the Insurance Companies to partner with DIMO in order to enhance customer satisfaction. He added, “We request from insurance companies to have a close cooperation with us as we want to satisfy our customers and we know that insurance companies are also considerate and concerned about their customer satisfaction.